Effective Date: September 28, 2026
Welcome to delightevents. These Terms of Service govern your access to and use of our website and your purchase of our lighting accessories. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website.
1. About Our Website
delightevents operates an online store offering lighting accessories to customers in Germany.
These Terms of Service apply to all visitors, customers, and other users of our website.
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you place an order on behalf of another person or organization, you confirm that you have the necessary authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate and up to date.
However, slight differences in product appearance, color, packaging, dimensions, or other characteristics may occur due to screen settings, manufacturing variations, or product updates.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or change product availability without prior notice.
If a product becomes unavailable after you have placed an order, we may contact you regarding the available options, including cancellation and applicable refund arrangements.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted once payment has been successfully processed and the order has been confirmed.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, incorrect pricing, product availability issues, or inaccurate order information.
If we cancel an order after payment has been received, any applicable refund will generally be issued through the original payment method.
6. Prices
Product prices are displayed on our website at the time of purchase.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been successfully confirmed, except where required to correct an obvious pricing or technical error.
Any applicable charges will be displayed during checkout before you complete your purchase.
7. Payment
We currently accept Stripe as our payment method.
Payments are processed through Stripe's payment infrastructure. By completing a purchase, you authorize the applicable payment transaction for the amount displayed at checkout.
We do not intentionally store your complete payment card details or security credentials on our own systems.
If a payment is declined or cannot be successfully authorized, the order may not be completed.
8. Shipping and Delivery
We offer free shipping throughout Germany.
Our estimated delivery schedule is:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated shipping time: 4–6 business days
These are estimated delivery times and are not guaranteed. Delays may occur due to carrier issues, weather, public holidays, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.
9. Returns
We offer free returns for eligible orders within a 30-day return window.
Customers should contact us before returning a product so that we can provide the appropriate return instructions.
Products should generally be returned in accordance with the conditions described in our Return Policy.
10. Refunds
Approved refunds are generally processed within 4–6 business days after the return has been reviewed and the refund has been approved.
Refunds are normally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on Stripe, your bank, card issuer, or other financial institution.
11. Customer Responsibilities
When using our website, you agree to:
- Provide accurate and complete information.
- Provide accurate shipping and billing details.
- Use the website only for lawful purposes.
- Not interfere with the security or operation of the website.
- Not attempt to gain unauthorized access to our website, systems, or accounts.
- Not use the website to engage in fraudulent, abusive, or unlawful activity.
- Not submit malicious code, viruses, or harmful material.
12. Intellectual Property
Unless otherwise stated, the content available on our website, including text, graphics, logos, photographs, product information, page layouts, and other materials, is owned by or licensed to us and may be protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, or commercially exploit website content without appropriate authorization.
13. Third-Party Services
Our website may use or connect with third-party services, including payment and delivery providers.
Third-party services operate under their own terms and policies. We are not responsible for the independent practices, availability, or policies of third-party services to the extent permitted by applicable law.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures, or circumstances beyond our reasonable control.
15. Disclaimer
To the extent permitted by applicable law, the website and its content are provided for general informational and commercial purposes.
Nothing in these Terms of Service excludes or limits any statutory rights or protections that cannot legally be excluded or limited.
16. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for losses or damages arising from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection rights.
17. Consumer Rights
Nothing in these Terms of Service is intended to remove, restrict, or replace any mandatory rights you may have under applicable consumer protection laws.
Where applicable law provides you with statutory rights regarding products, returns, refunds, defective products, or other matters, those rights remain unaffected.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When we make changes, the updated version will be posted on this page with a revised effective date.
Your continued use of the website after updated Terms of Service are posted may be subject to the revised terms, to the extent permitted by applicable law.
20. Governing Law
These Terms of Service are subject to applicable laws and regulations.
Where mandatory consumer protection laws apply to you, those rights remain unaffected by these Terms of Service.
21. Contact Us
If you have questions regarding these Terms of Service, your order, our products, or our services, please contact us using the information below.
22. Business Information
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)