Effective Date: September 28, 2026
At delightevents, we aim to provide a reliable and straightforward delivery experience for all customers purchasing our lighting accessories. This Shipping Policy explains our shipping coverage, processing times, delivery estimates, and other important information about order delivery.
1. Shipping Coverage
We currently offer free shipping throughout Germany.
Shipping costs are not charged separately for eligible orders delivered within Germany.
2. Order Handling Time
Orders are generally processed and prepared for shipment within:
1–2 business days
Handling time begins after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
3. Transit Time
After an order has been processed and dispatched, the estimated transit time is:
3–4 business days
Transit time begins once the order has been handed over to the applicable shipping carrier.
4. Total Delivery Time
The estimated total shipping time is:
4–6 business days
This consists of:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated delivery: 4–6 business days
Delivery estimates are not guaranteed and may vary due to circumstances outside our reasonable control.
5. Order Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
Tracking information can take some time to become active after the carrier receives and scans the shipment.
If you have not received tracking information when expected, please contact our support team.
6. Delivery Delays
Although we work to meet the estimated delivery timeframe, delays may occur due to circumstances such as:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Customs or regulatory requirements where applicable
- Other circumstances outside our reasonable control
If your order is delayed, please contact us so that we can assist with checking its status.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping information is incorrect, contact us as soon as possible. We will make reasonable efforts to assist before the order is dispatched.
Once an order has been shipped, changes to the delivery address may depend on the shipping carrier and may not always be possible.
8. Delivery Issues
If your order arrives damaged, appears to be missing items, or you receive an incorrect product, please contact our support team as soon as possible.
Please provide your order number and relevant details or photographs where appropriate so that we can investigate the issue and provide the appropriate resolution.
9. Lost or Missing Shipments
If tracking indicates that a shipment has been delivered but you cannot locate it, please first check with household members, neighbors, or the designated delivery location.
If the shipment remains missing, contact us so we can assist with the delivery carrier investigation where applicable.
10. Returns and Shipping
We offer free returns for eligible orders within our 30-day return window, subject to the conditions described in our Return Policy.
Please contact us before returning any product so that we can provide the appropriate return instructions.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, services, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact our support team using the information below.
13. Business Information
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)