Effective Date: September 28, 2026
At delightevents, we aim to provide a secure and straightforward payment experience for all customers purchasing our lighting accessories. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information related to payments made through our website.
1. Accepted Payment Method
We currently accept payments through Stripe only.
Stripe securely processes payment transactions on our behalf. Available payment options may depend on the payment methods supported by Stripe and your location, device, or card issuer.
2. Payment Processing
When you place an order, you will be directed to or connected with Stripe's secure payment processing system.
To process your payment, Stripe may collect information such as:
- Card or payment details
- Billing information
- Transaction information
- Device and technical information
- Information required for fraud prevention and payment verification
We do not intentionally store your complete payment card number, CVV/security code, or other sensitive payment credentials on our own systems.
3. Payment Authorization
An order is considered successfully placed only after the payment has been successfully authorized and confirmed.
If your payment is declined, fails, is canceled, or cannot be verified, your order may not be completed. You may need to contact your payment provider or use another payment option supported through Stripe.
4. Order Confirmation
After a successful payment, you may receive an order confirmation containing relevant order details.
Please review your confirmation carefully and contact us as soon as possible if you notice an error in your order information.
5. Currency and Charges
Any applicable prices, taxes, shipping charges, discounts, or other costs will be displayed during the checkout process before you complete your purchase.
Customers are responsible for ensuring that the payment information provided during checkout is accurate and authorized for use.
6. Payment Security
We use Stripe's payment processing infrastructure to help protect payment transactions.
We also take reasonable measures to protect information handled through our website. However, no internet-based payment or transmission system can be guaranteed to be completely secure.
7. Fraud Prevention and Verification
Payments may be subject to security checks, verification procedures, or fraud-prevention measures.
We may delay, decline, or cancel an order where a transaction appears unauthorized, fraudulent, suspicious, or otherwise requires additional verification.
8. Refunds
If a refund is approved under our applicable return and refund terms, the refund will generally be processed through the original payment method used for the purchase.
Our standard refund processing time is 4–6 business days after the refund has been approved and processed.
The time required for the refunded amount to appear in your account may vary depending on Stripe, your card issuer, bank, or other financial institution.
9. Returns and Payments
We offer free returns and a 30-day return window, subject to our applicable return conditions.
A return does not automatically guarantee a refund. Returned products must meet the applicable return requirements before a refund is approved.
10. Payment Disputes
If you believe a payment was made incorrectly, duplicated, unauthorized, or otherwise requires review, please contact our support team as soon as possible.
We will review the relevant order and payment information and work to resolve the matter appropriately.
11. Third-Party Payment Provider
Stripe is an independent payment service provider. Payment transactions processed through Stripe may be subject to Stripe's own terms, privacy practices, security procedures, and applicable policies.
We recommend reviewing Stripe's applicable terms and privacy information for details about how Stripe processes payment information.
12. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes to our payment procedures, services, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
13. Contact Us
If you have questions regarding payments, refunds, or payment processing, please contact us using the information below.
14. Business Information
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)