Contact information
Contact us
We’re here to help. If you have a question about our lighting accessories, an existing order, shipping, returns, refunds, or anything else related to your purchase, please feel free to contact us.
Customer Support
Our support team is available to assist you with:
- Product questions
- Order status and delivery
- Shipping information
- Returns and refunds
- Payment-related questions
- Damaged or incorrect products
- General inquiries
Email Support
For assistance, please email us at:
We aim to respond to customer inquiries as promptly as possible.
Live Chat Support
You can also contact us through our 24/7 Live Chat Support for assistance with your questions and orders.
Business Hours
Our regular business hours are:
Monday – Friday
9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)
Please note that live chat support is available 24/7, while certain requests may be handled during our regular business hours.
Before Contacting Us
For order-related questions, please include your order number and the email address used when placing your order. This helps us locate your order and assist you more efficiently.
For damaged, defective, or incorrect products, including clear photographs where appropriate can also help us review the issue.
Business Information
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)