Effective Date: September 28, 2026

This Privacy Policy explains how delightevents collects, uses, processes, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website or purchase our lighting accessories:

Personal Information

• Full name
• Email address
• Telephone or contact number
• Billing address
• Shipping address
• Information you provide when contacting customer support

Order Information

When you place an order, we may collect information related to:

• Products purchased
• Order details
• Delivery information
• Billing and transaction details
• Return or refund information

Payment Information

Payments are processed securely through Stripe. We do not intentionally store your complete payment card number, security code, or other sensitive payment credentials on our own systems. Payment information is handled according to Stripe's applicable privacy and security practices.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of website access
• General website usage information

2. How We Use Your Information

We may use personal information to:

• Process and fulfill your orders.
• Arrange delivery of purchased products.
• Process returns, refunds, and other order-related requests.
• Provide customer support.
• Respond to inquiries and communications.
• Maintain and improve our website and services.
• Detect, prevent, and investigate fraudulent or unauthorized activity.
• Maintain website security.
• Comply with applicable legal and regulatory obligations.
• Keep appropriate business and transaction records.

3. Payment Processing

We accept Stripe as our payment method.

When you choose Stripe at checkout, relevant payment and transaction information may be shared with Stripe so that the payment can be authorized and processed securely. Stripe may process information in accordance with its own privacy policy and applicable legal requirements.

We do not have access to or intentionally retain your complete payment card credentials.

4. Shipping and Delivery

We offer free shipping throughout Germany.

Our standard delivery estimates are:

• Handling time: 1–2 business days
• Transit time: 3–4 business days
• Estimated total shipping time: 4–6 business days

To fulfill an order, we may need to share necessary delivery information with shipping and logistics providers, such as your name, shipping address, and contact information.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

5. Returns and Refunds

We offer free returns with a 30-day return window, subject to our applicable return conditions.

When you request a return or refund, we may collect and process information necessary to identify your order and complete the return or refund.

Refunds are generally processed within 4–6 business days after the applicable refund has been approved and processed. The time required for funds to appear in your account may also depend on the payment provider or financial institution.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website usage, and improve the customer experience.

Cookies may collect information such as browser information, pages visited, session information, and website preferences.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Customer Support and Live Chat

If you contact us through email, live chat, or another customer support channel, we may collect and retain the information you provide so that we can respond to your request and maintain appropriate customer service records.

Our live chat support is available 24/7.

8. Sharing of Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These parties may include:

• Payment service providers, including Stripe.
• Shipping and delivery providers.
• Website hosting and technical service providers.
• Customer support and communication service providers.
• Fraud prevention and security providers.
• Professional advisers where reasonably necessary.
• Government authorities or other parties when required by law.

We do not sell your personal information as a standalone product to third parties.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, handling returns and refunds, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal and regulatory requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information where legally permitted.
• Requesting restriction of certain processing.
• Objecting to certain uses of your personal information.
• Requesting a copy of certain personal information.
• Withdrawing consent where processing is based on consent.

To exercise an applicable privacy right, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, you can contact us using the information below.

16. Business Information

Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)