Refund policy

Return Policy

Effective Date: September 28, 2026

At delightevents, we want you to be satisfied with your purchase of our lighting accessories. If you are not satisfied with your order, you may request a return in accordance with the terms outlined below.

1. Return Window

We offer a 30-day return window.

You must contact us within 30 days of receiving your order if you would like to request a return.

Returns requested after the 30-day return window may not be accepted.

2. Free Returns

We offer free returns for eligible orders.

Before sending any product back, please contact our support team so that we can provide the appropriate return instructions.

Do not send a product to an address obtained from a previous order or another source unless our support team has specifically instructed you to do so.

3. Return Conditions

To be eligible for a return, products should generally be:

In their original condition.
Unused or appropriately used only for inspection.
Returned with the original packaging where reasonably possible.
Returned with all included accessories, components, and documentation where applicable.
In a condition that allows us to verify the returned product.

Products that have been damaged, altered, misused, or improperly installed after delivery may not qualify for a return unless the issue is covered by applicable consumer rights.

4. How to Request a Return

To start a return, contact us with:

Your full name
Order number
Email address used for the purchase
Product you wish to return
Reason for the return
Relevant photos or other information, where applicable

Our support team will review your request and provide the next steps.

5. Return Inspection

Once we receive a returned product, we may inspect it to determine whether it meets the applicable return conditions.

If the return is approved, we will proceed with the applicable refund.

If the returned product does not meet the return requirements, we may contact you regarding the available options.

6. Refunds

Approved refunds are generally processed within 4–6 business days after the return has been reviewed and the refund has been approved.

Refunds are normally issued through the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on the payment provider, bank, or card issuer.

7. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, clear photographs showing the issue. We will review the matter and provide appropriate instructions or a resolution in accordance with applicable law.

8. Exchanges

If you need a different product, please contact our support team. Depending on availability and the circumstances of your request, you may be asked to return the original product and place a new order.

9. Legal Consumer Rights

This Return Policy does not limit or exclude any mandatory consumer rights or statutory rights that apply to you under applicable law.

Where applicable law provides additional rights regarding defective, faulty, or incorrectly supplied products, those rights remain unaffected by this policy.

10. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our business practices or applicable legal requirements.

Any updated version will be posted on this page with a revised effective date.

11. Contact Us

For return requests or questions about this Return Policy, please contact our support team.

12. Business Information

Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)

Refund Policy

Effective Date: September 28, 2026

At delightevents, we aim to make the refund process clear and straightforward for customers purchasing our lighting accessories. This Refund Policy explains when refunds may be issued, how refunds are processed, and the expected processing time.

1. Refund Eligibility

Refunds may be available for eligible returns in accordance with our Return Policy.

To request a refund, you should contact us within our 30-day return window, starting from the date you receive your order.

Refund eligibility may depend on the condition of the returned product and the circumstances of the return.

2. Free Returns

We offer free returns for eligible orders.

Please contact our support team before returning a product. We will provide the appropriate instructions for completing the return.

3. Refund Process

Once your returned product is received, we may inspect it to determine whether it meets the applicable return requirements.

If the return is approved, we will process the refund through the original payment method used for the purchase.

4. Refund Processing Time

Approved refunds are generally processed within 4–6 business days after the return has been reviewed and the refund has been approved.

After we process the refund, the time required for the funds to appear in your account may vary depending on Stripe, your bank, card issuer, or other financial institution.

5. Original Payment Method

Refunds are normally issued to the same payment method used for the original purchase.

We generally cannot redirect a refund to a different payment method unless required or permitted by applicable law or agreed with you in a particular circumstance.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

We will review the matter and determine the appropriate resolution in accordance with applicable law.

7. Non-Eligible Refunds

A refund may be declined where a returned product does not meet the applicable return conditions, including where the product has been damaged, altered, misused, or improperly handled after delivery, except where applicable law provides otherwise.

This does not affect any mandatory statutory consumer rights that may apply.

8. Payment Processing

We accept Stripe as our payment method.

Payment transactions are processed through Stripe's secure payment infrastructure. Refunds relating to eligible orders are generally returned through the original payment transaction.

9. Refunds for Canceled Orders

If an order is canceled before fulfillment and the cancellation is accepted, any applicable refund will generally be processed through the original payment method.

The applicable refund timing will depend on when the cancellation is confirmed and when the refund is processed.

10. Contact Us About a Refund

If you have not received an expected refund within the applicable processing period, please contact our support team with:

Your full name
Order number
Email address used for the order
Date of purchase
Details of your refund request

We will review the order and provide assistance.

11. Legal Consumer Rights

This Refund Policy does not limit, exclude, or replace any mandatory consumer rights or statutory remedies available under applicable law.

Where applicable law provides additional rights regarding defective, faulty, or incorrectly supplied products, those rights remain unaffected by this policy.