What does delightevents sell?
delightevents offers a range of lighting accessories for customers in Germany.
Where do you ship?
We currently offer free shipping throughout Germany.
How long does shipping take?
Our estimated delivery time is 4–6 business days in total.
This includes:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
Delivery times are estimates and may vary due to carrier delays or other circumstances outside our control.
Is shipping free?
Yes. We offer free shipping throughout Germany.
How can I pay for my order?
We currently accept Stripe as our payment method.
Payment transactions are processed securely through Stripe.
When will my order be processed?
Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Can I track my order?
Where tracking information is available, it may be provided after your order has been dispatched. Tracking information may take some time to become active after the carrier receives the shipment.
What is your return policy?
We offer free returns for eligible orders within a 30-day return window from the date you receive your order.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Are returns free?
Yes. We offer free returns for eligible orders.
How long do I have to return an item?
You have 30 days from the date you receive your order to request a return.
When will I receive my refund?
Approved refunds are generally processed within 4–6 business days after the return has been reviewed and the refund has been approved.
After processing, the time required for the refund to appear in your account may depend on Stripe, your bank, card issuer, or other financial institution.
How will my refund be issued?
Refunds are normally issued through the original payment method used for the purchase.
What if my product arrives damaged or defective?
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Provide your order number and, where appropriate, clear photographs of the issue. We will review the matter and provide the appropriate resolution.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to assist with cancellation before the order is dispatched.
If the order has already been shipped, you may need to follow our applicable return process.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect shipping address.
We will make reasonable efforts to update the address before the order is dispatched. Once an order has been shipped, an address change may depend on the shipping carrier and may not always be possible.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number.
We can assist with checking the shipment status where tracking information is available.
How can I contact customer support?
You can contact us by email at Info@delightevents.shop or through our 24/7 Live Chat Support.
Our regular business hours are Monday – Friday, 9 AM – 5 PM, Central European Summer Time (CEST).
Do you have a physical store?
Our services are provided through our online store. For business correspondence, our registered business address is listed below.
What is your business information?
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)