Effective Date: September 28, 2026
At delightevents, we aim to make the refund process clear and straightforward for customers purchasing our lighting accessories. This Refund Policy explains when refunds may be issued, how refunds are processed, and the expected processing time.
1. Refund Eligibility
Refunds may be available for eligible returns in accordance with our Return Policy.
To request a refund, you should contact us within our 30-day return window, starting from the date you receive your order.
Refund eligibility may depend on the condition of the returned product and the circumstances of the return.
2. Free Returns
We offer free returns for eligible orders.
Please contact our support team before returning a product. We will provide the appropriate instructions for completing the return.
3. Refund Process
Once your returned product is received, we may inspect it to determine whether it meets the applicable return requirements.
If the return is approved, we will process the refund through the original payment method used for the purchase.
4. Refund Processing Time
Approved refunds are generally processed within 4–6 business days after the return has been reviewed and the refund has been approved.
After we process the refund, the time required for the funds to appear in your account may vary depending on Stripe, your bank, card issuer, or other financial institution.
5. Original Payment Method
Refunds are normally issued to the same payment method used for the original purchase.
We generally cannot redirect a refund to a different payment method unless required or permitted by applicable law or agreed with you in a particular circumstance.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue.
We will review the matter and determine the appropriate resolution in accordance with applicable law.
7. Non-Eligible Refunds
A refund may be declined where a returned product does not meet the applicable return conditions, including where the product has been damaged, altered, misused, or improperly handled after delivery, except where applicable law provides otherwise.
This does not affect any mandatory statutory consumer rights that may apply.
8. Payment Processing
We accept Stripe as our payment method.
Payment transactions are processed through Stripe's secure payment infrastructure. Refunds relating to eligible orders are generally returned through the original payment transaction.
9. Refunds for Canceled Orders
If an order is canceled before fulfillment and the cancellation is accepted, any applicable refund will generally be processed through the original payment method.
The applicable refund timing will depend on when the cancellation is confirmed and when the refund is processed.
10. Contact Us About a Refund
If you have not received an expected refund within the applicable processing period, please contact our support team with:
- Your full name
- Order number
- Email address used for the order
- Date of purchase
- Details of your refund request
We will review the order and provide assistance.
11. Legal Consumer Rights
This Refund Policy does not limit, exclude, or replace any mandatory consumer rights or statutory remedies available under applicable law.
Where applicable law provides additional rights regarding defective, faulty, or incorrectly supplied products, those rights remain unaffected by this policy.
12. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our business practices or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
13. Contact Information
For questions regarding refunds or this policy, please contact our support team using the information below.
14. Business Information
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)