Effective Date: September 28, 2026
At delightevents, we want you to be satisfied with your purchase of our lighting accessories. If you are not satisfied with your order, you may request a return in accordance with the terms outlined below.
1. Return Window
We offer a 30-day return window.
You must contact us within 30 days of receiving your order if you would like to request a return.
Returns requested after the 30-day return window may not be accepted.
2. Free Returns
We offer free returns for eligible orders.
Before sending any product back, please contact our support team so that we can provide the appropriate return instructions.
Do not send a product to an address obtained from a previous order or another source unless our support team has specifically instructed you to do so.
3. Return Conditions
To be eligible for a return, products should generally be:
- In their original condition.
- Unused or appropriately used only for inspection.
- Returned with the original packaging where reasonably possible.
- Returned with all included accessories, components, and documentation where applicable.
- In a condition that allows us to verify the returned product.
Products that have been damaged, altered, misused, or improperly installed after delivery may not qualify for a return unless the issue is covered by applicable consumer rights.
4. How to Request a Return
To start a return, contact us with:
- Your full name
- Order number
- Email address used for the purchase
- Product you wish to return
- Reason for the return
- Relevant photos or other information, where applicable
Our support team will review your request and provide the next steps.
5. Return Inspection
Once we receive a returned product, we may inspect it to determine whether it meets the applicable return conditions.
If the return is approved, we will proceed with the applicable refund.
If the returned product does not meet the return requirements, we may contact you regarding the available options.
6. Refunds
Approved refunds are generally processed within 4–6 business days after the return has been reviewed and the refund has been approved.
Refunds are normally issued through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on the payment provider, bank, or card issuer.
7. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, clear photographs showing the issue. We will review the matter and provide appropriate instructions or a resolution in accordance with applicable law.
8. Exchanges
If you need a different product, please contact our support team. Depending on availability and the circumstances of your request, you may be asked to return the original product and place a new order.
9. Legal Consumer Rights
This Return Policy does not limit or exclude any mandatory consumer rights or statutory rights that apply to you under applicable law.
Where applicable law provides additional rights regarding defective, faulty, or incorrectly supplied products, those rights remain unaffected by this policy.
10. Changes to This Return Policy
We may update this Return Policy from time to time to reflect changes in our business practices or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
11. Contact Us
For return requests or questions about this Return Policy, please contact our support team.
12. Business Information
Business Name: delightevents
Legal Business Name: DE.Light Events UG
VAT Number: DE 287239271
Business Address: Hansastraße, 13409 Berlin, Germany
Contact Number: +49 30 26548789
Support Email: Info@delightevents.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9 AM – 5 PM
Time Zone: Central European Summer Time (CEST)